RES - TECH

What Are the Res-Techs?

• Student IT HelpDesk workers
• Assign to specific student residential campus areas
• Do service calls in student apartments and room by appointment
• Services calls are limited to about a half-hour, in-depth problems will be referred to HelpDesk
• Provide services during off-hours in addition to the HelpDesk hours
• Res-Tech in each area has seperate phone extension and Res-Tech e-mail address

Who is my res-Tech?

Map	R-T	Res - Tech		Res-Tech E-mail
Links	No.	Area Buildings		Res-Tech Phone
		FRESHMEN DORMS
	RT-1	Baldwin hall	Egan Hall	restech1@mercyhurst.edu Phone x3691
		FRESHMEN DORMS
	RT-2	McAuley Hall	Mercy Suites	restech2@mercyhurst.edu Phone x3692
		SOUTH LEWIS, WAYNE & TOWNHOUSES
	RT-3	41st St. Townhouses       Wayne St. Apartments Lewis Townhouses	3923 – 3925 Lewis 3924 – 3926 Lewis	restech3@mercyhurst.edu Phone x3693
		SOUTH BRIGGS & WARDE
	RT-4	Warde Townhouses 4008 – 4010 Lewis 3938 – 3940 Lewis	4007 – 4009 Briggs 3937 – 3939 Briggs 3923 – 3925 Briggs 3924 – 3926 Briggs	restech4@mercyhurst.edu Phone x3694
		NORTH LEWIS
	RT-5	3907 – 3909 Lewis 3827 – 3829 Lewis 3807 – 3809 Lewis 3908 – 3910 Lewis	3828 – 3830 Lewis 3808 – 3810 Lewis 3807 – 3809 Briggs	restech5@mercyhurst.edu Phone x3695
		NORTH BRIGGS & DUVAL
	RT-6	3907 – 3909 Briggs 3827 – 3829 Briggs 3908 – 3910 Briggs 3828 – 3830 Briggs	3808 – 3810 Briggs 611 – 613 E. 38 East Duval West Duval	restech6@mercyhurst.edu Phone x3696

Res-Tech Area Maps

RES-TECH AREA MAPS
FRESHMEN		UPPERCLASSMEN
Click Map To Enlarge		Click Map To Enlarge

Who Do I Call For Help? HelpDesk? Res-Tech?

• The Res-Tech positions & the HelpDesk are meant to compliment each other in providing extended support for student computers
• During normal weekday work hours, students should contact the HelpDesk for assistance
  • Mon - Fri 8:00 AM to 4:30 PM
  • If the student problem cannot be solved over the phone and it is determined that a Res-tech would be of assistance
  • A Work-Order will be assigned to the designated Res-Tech
  • The Res-Tech will contact the student to arrange an appointment time
• During HelpDesk off-hours, students can either call their designated Res-Tech phone number and leave a message, or they can send an e-mail to their designated Res-Tech e-mail address
  • The Res-Tech will contact them and if needed, arrange an appointment time to work on their computer

Do's and Dont's in Contacting a Res-Tech

• No phone calls after 10 PM
• E-mail anytime
• Only contact the Res-Tech for your area
• Currently Res-Techs will only work in their assigned areas
• The Res-Tech will contact the student for a mutually agreed appointment time (None after 10 PM)
• Students must remain while Res-Tech works with them on their computer problem
• Res-Tech assistance is only available during the school term

• When contacting the Res-Tech e-mail or phone, be sure to leave:

  Full name

  Building and room number

  Campus phone number, Res-techs will not be able to call long distance phone numbers (includes cell phones)

  A description of your problem